TERMS AND CONDITIONS FOR THE PROVISION OF ELECTRONIC SERVICES
tanieuprawianie.pl
General provisions
The Seller shall provide Services in accordance with the Regulations and provisions of generally applicable law.
The online store is available at tanieuprawianie.pl.
The Seller can be contacted:
by mail:
e-mail: sklep@tanieuprawianie.pl,
by phone: 537334360,
via chat available on the Store's website.
The Seller makes these Regulations available on the Store's website and may make them available in the Customer's Account or include them as an attachment to e-mails containing statements of acceptance of Customers' offers. Customers may at any time: access the Rules and Regulations, record them, obtain and reproduce them by printing or saving them on a data carrier.
The information provided on the Store's website does not constitute an offer by the Seller within the meaning of Article 66 of the Civil Code Act, but only an invitation to Customers to submit offers to conclude a contract, in accordance with Article 71 of the Civil Code Act.
In order to use the Store, it is necessary for the Customer to have an ICT device with access to the Internet, a correctly configured web browser in the current or previous version: Microsoft Edge, Mozilla Firefox, Google Chrome, Safari or Opera, with JavaScript enabled, as well as an active and correctly configured e-mail account.
Account registration
The Customer Account Service Agreement is concluded for an indefinite period of time at the time the Seller confirms the registration of the Customer Account.
The subject of this Customer Account Service is the provision of a Customer Account panel, enabling, among other things, the management of Customer data and orders.
In order to create a Customer Account, a voluntary and free registration must be made. It takes place by completing and sending to the Seller a registration form, which is made available in the area of the Store's website.
The condition for correct completion of the registration form is to complete its all mandatory and possibly optional fields, using true, complete and concerning Customer data or information.
Before sending the registration form, by checking its appropriate field, the Customer should declare that he/she has read the Terms and Conditions and accepts its provisions.
Sending the registration form to the Seller is done using the functionality of the Store and through it.
Use of the Customer's Account is possible after its creation, and then logging in using the correct login and password.
It is forbidden to share access data to the Customer Account with third parties and to establish several Customer Accounts by one Customer.
Termination by the Customer of the agreement for the provision of Customer Account Services may be made without giving any reason and at any time, using its functionality or by sending the Customer's statement in this regard to the Seller, e.g. by e-mail or letter.
Termination by the Seller of the contract for the provision of the Customer Account Service may be made without stating a reason and at any time, with a notice period of 14 days, and with preservation of the rights acquired by the Customer before termination of the contract.
Basic functionality of the store
The Seller makes it possible through the Store to view the information posted in the Store. The use of the Service is terminated when the Customer closes the Store's website.
The Seller provides Customers with the following basic functionalities of the Store:
making available chat with the Seller,
making available the search engine for Goods,
entering opinions about the Goods,
adding Goods to the observed ones.
In order to use the functionality of chat with the Seller, it is necessary to enter the desired content in its field, and then send a message to the Seller. If the chat is in the "online" mode, the Seller will respond immediately, via the chat functionality.
To search for Goods in the Store, enter the desired content in the search area of the Store, and then confirm it. The functionality allows you to search the Store's resources using keywords entered by the Customer. In addition, the functionality may allow you to perform an advanced search on selected criteria.
To enter an opinion about an Item, use the opinion form by completing its mandatory fields and entering the declared rating or content. The functionality may allow you to give a rating on a marked scale.
In order to use the functionality of adding an Item to be observed, one should, after logging into the Customer Account, add the Item to the storage room. The object of the functionality is to temporarily store in the memory of the Customer Account, a web page containing an advertising offer of the Goods.
The use of some of the mentioned functionalities may require having a Customer Account and logging into it.
Orders placed through the Store
Orders for Goods can be placed through the Store's website 7 days a week and 24 hours a day, using the Shopping Cart function.
After completing the order list of Goods, in the Shopping Cart area, the Customer proceeds to order processing.
To place an order, the Customer should take the next steps in accordance with the messages displayed on the Store's pages.
When placing an order, the Customer is required to:
enter the data marked as required. Failure to provide them will prevent the finalization of the order,
choose the method of payment and delivery.
Placing an order is preceded by the Customer receiving, through the display in the Shopping Cart area, information about the total price for the order, including taxes and related costs, in particular delivery and payment costs.
Placing an order can be done by using the appropriate button in the Shopping Cart and is tantamount to an offer by the Customer to the Seller to conclude a contract of sale for the Goods included in the order.
Before submitting the order form, by checking the appropriate checkbox, the Customer should declare that he/she has read the Regulations and accepts their provisions.
Acceptance of the Client's offer by the Seller, subject to the change referred to in the above point, shall be deemed a new offer, requiring acceptance by the Client in order to conclude the Sales Agreement.
Confirmation of acceptance of the order by the Seller is made by sending an immediate e-mail message. This message contains the terms and conditions of the concluded Sales agreement agreed upon by the parties, as well as the data entered by the Customer in the order form, in order to enable the detection of errors in them. If such an error is detected, the Customer may notify the Seller of this fact by sending an e-mail message indicating the correct data.
Confirmation of order acceptance is equivalent to the Seller's acceptance of the offer to conclude a contract of sale made by the Customer.
Telephone orders
The Seller allows placing orders for the purchase of Goods by telephone.
In order to place a telephone order for the purchase of Goods, one should contact the Seller using the telephone numbers provided on the Store's website, and then place an order verbally.
Confirmation of acceptance of a telephone order by the Seller is made by immediately sending an e-mail message, containing information about the content of the concluded contract. This message contains the terms and conditions of the concluded contract of sale agreed upon by the parties, as well as the Customer's data, in order to enable the detection of any errors that may occur. If such an error is detected, the Customer may notify the Seller of this fact by sending an e-mail message indicating the correct data.
In order to conclude a Sales contract, the Customer is obliged to confirm the will to conclude it in response to the above-described message of the Seller.
Confirmation of the will to conclude a Sales contract is equivalent to its conclusion.
Sales
The Seller provides to the Customers the Service of Selling Goods at a distance.
The Goods available in the Store are each time presented in the current assortment on the Store's website. The specifics of each Goods, their composition and characteristics can be found in the descriptions of the Goods in the Store.
The subject matter of the contract of sale includes the Seller's obligation to transfer ownership of the Goods to the Customer and release them, and the Customer's obligation to take back the Goods and pay the Seller the price of the Goods.
The Seller reserves the right to conduct promotional campaigns, consisting, in particular, in reducing the price of the Goods or Services until a certain date or exhaustion of the stock of Goods subject to promotion.
By concluding a contract of Sale, the Seller undertakes to deliver Goods without defects to the Client.
The conclusion of the Contract of Sale takes place at the moment of confirmation of acceptance of the Customer's order by the Seller.
The Sales contract is concluded in the Polish language, with the content in accordance with the Regulations.
Delivery
Delivery of Goods which are physical items takes place:
in case the Customer chooses the option of delivery via a Carrier, to the address provided by the Customer,
in case the Customer chooses the option of delivery to a Parcel Machine via a Carrier, to a Parcel Machine chosen by the Customer,
in case the Customer chooses to collect the Goods in person:
at the Store's headquarters in Katowice (40-208), 188B Roździeńskiego St., on working days from 9:00 a.m. to 5:00 p.m. and on Saturdays from 10:00 a.m. to 1:00 p.m,
at the Store's headquarters in Gdansk (80-126), at 14/1 Mariana Pelczara St., on working days from 9:00 a.m. to 5:00 p.m,
at the Store's headquarters in Warsaw (02-738), at Żyzna 11 Street, on working days from 10:00 to 18:00.
Deliveries are made on the territory of the Republic of Poland.
Detailed information about the costs and methods of delivery are published on the Store's website, and the Customer is informed about them during the ordering process.
The deadline for delivery of the Goods to the Customer is 10 working days, unless a shorter period is specified in the description of the Goods or during the ordering process.
In the variant of payment in advance, the running of the period for shipment of the Goods is calculated from the recognition of the receipt of the amount due to the Seller's bank account.
In any variant of payment, the release of the Goods itself takes place not earlier than after the payment is made by the Customer.
Confirmation of the release of the Goods to the Carrier for delivery, may be made by sending an e-mail to the Customer's e-mail address.
The danger of accidental loss of or damage to the Goods passes to the Consumer at the time of their release to the Consumer.
If the Customer chooses the option of delivery via a Carrier, it is recommended that the delivered shipment be examined by the Customer in the presence of the Carrier.
If damage to the shipment is found, we recommend that a complaint be made directly to the Carrier - it is best to write a protocol of the condition of the shipment with the Carrier, or contact the Seller. For Parcel Machine delivery, we recommend that you show the damage under the Parcel Machine's surveillance camera; place the damaged, unopened parcel in the same Parcel Machine box in which it was located and close the box, according to the messages on the Parcel Machine screen. Then report the complaint to the owner of the Parcel Box in question, according to the messages on the Parcel Box screen or the Vendor.
Payments
The payment value of the Sale is determined on the basis of the price list of the Goods, located on the Seller's website at the time of ordering the Goods.
The prices given on the Store's website next to the given Goods are gross prices given in Polish zlotys and include the value of due taxes, while they do not include the delivery costs of the Goods and the chosen form of payment.
Transaction and delivery costs of the Goods shall be borne by the Client.
The total price of the order, visible in the Shopping Cart area before placing the order and after selecting the method of delivery of the Goods and payment, includes the price for the ordered Goods together with any tax due and any derived costs, in particular delivery and transaction costs.
The Seller allows the following methods of payment for the provided Sales Services:
cash on delivery in person at the Store's stationary location,
cash on delivery on delivery from the Carrier,
By bank transfer to the Seller's bank account,
by electronic transfer to the Seller's bank account, through an external payment operator,
by payment card through a third-party payment operator,
BLIK through a third-party payment operator.
The Seller uses the services of an external payment operator, using the external payment system PayU, operated by PayU S.A, based in Poznań (60-166), at 182 Grunwaldzka Street, registered in the Register of Entrepreneurs of the National Court Register under KRS: 0000274399, NIP: 7792308495 and REGON: 300523444.
The Customer is obliged to pay:
at the time of delivery of the Goods - in case of choosing the cash payment method,
within 7 days - in case of choosing the payment method by bank transfer,
at the time of placing the order - if you choose a payment method handled using an external payment system.
Refund of payments by the Seller shall be made immediately, no later than within 14 days from the date the cause arises, in the case of:
withdrawal from the contract by the Consumer,
recognition by the Seller of the claim covered by the complaint in whole or in part, based on generally applicable regulations.
Reimbursement of payments shall be made using the same method of payment that was used by the Client in the original transaction, unless he agrees to another solution that does not involve any costs for him.
The Seller shall not be obliged to reimburse additional costs incurred by the Client for delivery of the Goods, if the Client has chosen a delivery method other than the cheapest ordinary delivery method offered by the Seller.
Newsletter
The Seller makes it possible to join the list of subscribers to a newsletter containing commercial information, sent to the Client's e-mail address.
To order the newsletter, use the appropriate newsletter activation field in the registration form or other form provided by the Seller on the Store's website.
A prerequisite for the correct ordering of the newsletter is the provision of the Customer's e-mail address. Providing this data is voluntary, however it is necessary in order to receive the newsletter.
Unsubscribing from the list of newsletter subscribers can be done without giving any reason and at any time, using the functionality of the Store or the deactivation link included in the newsletter message, as well as by sending the Customer's statement in this regard to the Seller, e.g. in an e-mail message or letter.
Complaint - non-compliance of the provided service with the agreement
Complaints may be filed for non-compliance of the provided Service with the contract, in accordance with the binding provisions of the law, in particular, in accordance with the provisions of Article 43b et seq. of the Law of May 30, 2014 on Consumer Rights.
Claims may be filed by letter or e-mail to the postal or electronic address of the Seller. It can be filed using the form, the template of which is attached to the Regulations, but it is not mandatory.
In the content of the submitted complaint, it is recommended to include:
contact details of the Consumer, which will serve to respond to the complaint and conduct correspondence related to it,
the number of the Consumer's bank account, which will serve to refund the money, in case of such circumstances,
description of the problem and identification data of the Consumer.
If the complaint relates to Goods being a thing, in order to process the complaint by the Seller, the Consumer is obliged to deliver or send the claimed Goods to the address of the Seller, at his expense. If, due to the nature of the Goods or the manner of their installation, delivery of the Goods would be excessively difficult, the Consumer is obliged to make the Goods available to the Seller at the place where the Goods are located.
The Seller shall recognize complaints within 14 days from the date of notification.
The Seller shall inform the Consumer about the method of resolving the received complaint by e-mail or regular mail, depending on the Consumer's will or the method used by the Consumer to file the complaint.
If the complaint concerns Goods that are subject to shipment to the Consumer after the complaint is resolved, the Seller will deliver or ship the Goods to the Consumer's address at its expense.
Refund of funds in connection with the complaint will be made using the method of transfer to a bank account or by postal order, according to the will of the Consumer.
Out-of-court handling of complaints and investigation of claims
The Consumer has the opportunity to use the following out-of-court methods of complaint processing and claim investigation:
submitting a request for settlement of a dispute arising from a concluded Sales agreement to a permanent conciliatory consumer court operating at the Trade Inspection, whose address, given its jurisdiction, can be determined using the website of the Office of Competition and Consumer Protection, maintained at the URL https://www.uokik.gov.pl/wazne_adresy.php#faq596,
submitting an application for mediation proceedings for amicable settlement of a dispute between the Consumer and the Seller to the provincial inspector of the Trade Inspection, the address of which, due to its jurisdiction, can be determined with the help of the website of the Office of Competition and Consumer Protection, maintained at URL https://www.uokik.gov.pl/wazne_adresy.php#faq595,
using the assistance of a district or municipal consumer ombudsman or a social organization whose statutory tasks include consumer protection,
filing a complaint through the EU ODR online platform, available at URL http://ec.europa.eu/consumers/odr/, in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC.
Detailed information about the procedure for out-of-court ways of dealing with complaints and claims, as well as the rules of access to these procedures, can be found at the offices and websites of the entities listed in point 1.
The list of entities and institutions that perform tasks related to out-of-court resolution of consumer disputes and detailed information on this subject can be found on the website of the Office of Competition and Consumer Protection, available at the URL https://www.uokik.gov.pl.
Guarantees
Complaints may be filed on account of a warranty, in case it is granted for the marked Goods by the Seller, manufacturer or distributor.
The guarantee is granted by submitting a warranty statement, which specifies the obligations of the guarantor and the rights of the Customer in case the Goods do not have the properties specified in the statement. Together with the Goods covered by the warranty, the Seller shall issue the warranty document to the Customer.
If the Goods are covered by the warranty, the Customer is entitled to claim the Goods using the rights under the warranty, by filing a claim through the Seller or directly to the guarantor. If the Consumer exercises warranty rights, the time limit for exercising warranty rights is suspended from the date of notification of the defect to the Seller. The time limit continues to run from the date of the guarantor's refusal to perform its obligations under the guarantee or ineffective lapse for their performance.
The right to exercise rights under the warranty shall be exercised independently of any rights under the warranty. Exercise of any rights under the warranty does not affect the Seller's liability under the warranty.
The Seller shall recognize complaints under the warranty, within the time limit specified in the warranty conditions.
The Customer will be informed about the method of resolving the complaint in the manner specified in the warranty terms and conditions.
If a complaint filed under the warranty is accepted, as a result of which the defective Goods have been replaced with new ones or significant repairs have been made, the warranty period runs anew from the moment of delivery of the replaced or repaired Goods. If a single part that is a component of the Goods is replaced, the warranty period runs anew to the extent of that part.
Withdrawal from the contract
A Customer who is a Consumer or an Entrepreneur on the rights of a Consumer may, without giving any reason, withdraw from the contract within 14 days, including the Sales contract, subject to the norms indicated in the content of the instruction on withdrawal from the contract, attached to the Regulations.
The right of withdrawal does not apply to the contract of Sale, among others:
Goods subject to rapid deterioration or having a short shelf life,
Goods delivered in a sealed package that cannot be returned after opening the package for health or hygiene reasons, if the package has been opened after delivery,
Goods that after delivery, due to their nature, become inseparable from other things.
In other cases, you can withdraw from the contract by submitting a statement of withdrawal to the Seller. The statement can be made on the form, a sample of which is attached to the Regulations.
Immediately, but no later than within 14 days from the date on which the Client has withdrawn from the contract, he is obliged to return the Goods to the Seller or give them to a person authorized by the Seller. To meet the deadline it is sufficient to return the Goods before its expiration. This provision does not apply if the Seller has offered to pick up the Goods himself.
The Customer shall be liable for any diminution in the value of the Goods resulting from the use of the Goods beyond what is necessary to ascertain the nature, characteristics and functioning of the Goods.
In the event of withdrawal from the contract, it is considered not concluded. If the Customer has made a declaration of withdrawal from the contract before the Seller has accepted his offer, the offer shall cease to be binding.
Data processing and cookies
Information about the conditions of processing personal data can be found in the Privacy and Cookies Policy of the Store.
For information about the cookies used, see the Shop's Privacy and Cookies Policy.
License terms and conditions
The Seller grants to the Customers using the Store a free license for their own personal use and to enable the use of the Store, subject to these terms and conditions.
The name of the Store, the graphic design of the Store, the structure of the Store, the Store, the source or compiled code of the Store, the web pages used to operate the Store, and any documents developed by the Seller in connection with the provision of the Store, including also related works, including the Terms and Conditions and other documents or messages sent in connection with the provision of services, constitute works within the meaning of copyright law. The Seller does not transfer to the Customer the economic copyright in the Store or any works forming part of it, nor the right to grant permissions on the subject of disposal and use of economic copyright in these works or the Store, as well as the exercise of other dependent rights not reserved in the license terms.
The right to use the Store and related works, applies to the following fields of exploitation: recording and reproduction in the memory of a telecommunications device at a place and time of one's choice, and access and display through a telecommunications device at a place and time of one's choice.
The customer may not: lend, lease, or resell the works or any part thereof, as well as create derivative works based on them, make modifications to the works, remove any proprietary or copyright notices that may appear in the area of the works, use the works for purposes that violate applicable common law or ethical and moral standards.
The license is unlimited in time, unlimited in territory and non-exclusive, and applies to the entire Store and related works. The Seller retains the exclusive right to decide on maintaining the integrity of the Store.
By publishing any content in the Store, in particular: comments or opinions, the Customer grants the Seller a free, unlimited in time, territorially unlimited and non-exclusive license for their use in the following fields of use: publication in the area of the Store's website, recording and reproduction in the memory of a telecommunication device at a place and time of their own choosing, access and display via a telecommunication device at a place and time of their own choosing, while retaining the right to grant sublicenses referred to in the above points, in order to enable Customers to use the Store.
The Customer acknowledges that it is prohibited to deliver to or through the Store, content:
unlawful,
that may mislead other Customers,
violating the personal rights of Customers, the Seller or third parties,
content commonly regarded as offensive, vulgar or violating good morals, in particular: pornographic content, content advocating the use of drugs or excessive alcohol consumption, content inciting racism, xenophobia or spreading hatred.
The Seller is entitled to remove or moderate content that violates the provisions of the Rules.
Validity and amendment of the Regulations
The Regulations come into force within 3 days from the date of their publication on the Store's website.
Amendments to the Regulations may be made due to changes in the provisions of law relating to the subject matter of the Services, as well as due to technical or organizational changes, relating to the services provided by the Seller.
The Rules and Regulations are amended by publishing their new content on the Store's website.
The change of the Regulations does not apply to Sales contracts concluded before the date of its change.
Publication of information about changes to the Terms and Conditions takes place in the area of the Store's website, within 3 days before the effective date of its new wording.
The Seller sends information about changes to the Terms and Conditions electronically, in case the parties are bound by a contract concluded for an indefinite period.
Final provisions
The meaning of capitalized terms is as explained in the section describing the definitions used in the Regulations.
The Seller is not responsible for:
interruptions in the proper functioning of the Store and improper provision of Services, caused by force majeure, in relation to Customers who are not Consumers,
interruptions in the proper functioning of the Shop and improper provision of Services to Clients who are not Consumers, caused by technical operations or cause attributable to the entities through which the Seller provides Services,
benefits lost by Customers who are not Consumers.
In the absence of the possibility of amicable settlement of a dispute between the Seller and a Customer who is not a Consumer or a Consumer who does not reside in the territory of the Republic of Poland in the circumstances of allowing such a possibility by the provisions of its national law, a court of competent jurisdiction for its resolution shall be established for the seat of the Seller.
In relation to Customers who are not Consumers or to Consumers who do not reside in the territory of the Republic of Poland, in the event that the provisions of their national law allow such a possibility, the law of the Republic of Poland shall apply as the applicable law for the performance of the contract concluded with the Seller and settlement of disputes related thereto.
The provisions of the Terms and Conditions are not intended to exclude or limit the rights of the Customer who is a Consumer, arising from the provisions of local common law. The Consumer may not waive them.
In relation to contracts concluded with the Seller, in the case of inconsistency of the Regulations with the provisions of commonly applicable law in the Consumer's country, the provisions of commonly applicable law in the Consumer's country shall apply.
If the provisions of the Terms and Conditions prove invalid or ineffective, this circumstance shall not affect the validity and effectiveness of the remaining provisions of the Terms and Conditions. Instead of the invalid or ineffective provisions, the standard corresponding to what the parties have agreed or what they would have agreed if they had included such a provision in the Terms and Conditions shall apply.
Definitions used in the Regulations
Customer is a natural person, legal person or organizational unit without legal personality, for which the common law grants legal capacity, who enters into a contract with the Seller for the provision of Services.
Customer's Account is a panel that allows managing Customer's orders through the Store, subject to registration and login.
Consumer is a Customer who is a natural person and concludes a contract for a purpose not directly related to his/her business or professional activity.
Shopping Cart is a functionality of the Store that allows the Customer to complete orders of Goods.
Parcel Machine is an automatic box or postal terminal used to receive shipments of Goods.
Entrepreneur on the rights of a consumer is a Customer who is an entrepreneur, placing an order for Goods related to his business, but not of a professional nature for him, in accordance with the applicable laws arising, in particular, from the subject of his business activity on the basis of the provisions of the Central Registration and Information on Business Activity, in accordance with the applicable laws.
Carrier is an entity, providing Goods Delivery services in cooperation with the Seller.
Regulations are these contractual terms and conditions, the subject of which is the provision of Services electronically by the Seller to Customers, through the Store.
Store is a store, operated by the Seller through a website available on the Internet at the URL: tanieuprawianie.pl.
Seller is
registered in the Central Register of Economic Activity and Information maintained by the Minister of Development, under the NIP number 6310203568 and REGON number 271041641, being the service provider, administrator and owner of the Store. The Seller can be contacted at telephone number: 537334360 and using the e-mail address: sklep@tanieuprawianie.pl.
Sale is a Service of sale of Goods, provided by the Seller to the Customer, the subject of which is the Seller's obligation to transfer ownership of the Goods to the Customer and their release, and the Customer's obligation to take the Goods and pay the Seller the specified price.
Goods is a thing presented in the area of the Store by the Seller for Sale.
Service is a service provided by the Seller to the Customer, based on a contract concluded between the parties through the Store. The conclusion of a contract is made within the framework of an organized system of contract conclusion at a distance, without the simultaneous physical presence of the parties.
INFORMATION ON EXERCISING THE RIGHT
WITHDRAWAL FROM THE CONTRACT
INSTRUCTION ON WITHDRAWAL FROM THE CONTRACT
The provisions contained in this instruction on the right of withdrawal by Consumers shall apply to a natural person, concluding a contract directly related to his/her business activity, when the content of the contract shows that it does not have a professional character for that person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.
You have the right to withdraw from the contract concluded in our Store within 14 days without giving any reason, subject to the cases indicated in the section "exclusion of the right of withdrawal". The deadline for withdrawal expires after 14 days from the date:
for a contract in the performance of which the trader delivers the goods, being obliged to transfer their ownership - from taking possession of the goods by the consumer or a third party other than the carrier designated by the consumer, and in the case of a contract that:
involves multiple goods that are delivered separately, in batches or in parts - from taking possession of the last good, its batch or part,
involves the regular delivery of goods for a fixed period of time - from taking possession of the first of the goods;";
in which you took possession of the goods or in which a third party other than the carrier and indicated by you took possession of the goods - in the case of a contract obliging you to transfer ownership of the goods (e.g., a contract of sale, a contract for delivery or a contract for work that is a movable item),
conclusion of the contract - in the case of contracts for the provision of services.
In order to comply with the withdrawal period, it is sufficient for you to send information on the exercise of your right of withdrawal before the expiry of the withdrawal period.
To exercise your right of withdrawal, you must inform us: , e-mail: sklep@tanieuprawianie.pl, of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by mail or e-mail).
When withdrawing from the contract, you may use the model withdrawal form, but it is not mandatory. The model form is included in the attachment to the regulations for the provision of electronic services in the Store.
EFFECTS OF WITHDRAWAL FROM THE CONTRACT
In the event of withdrawal from this contract, we will return to you all payments received from you, including the costs of delivery of the goods (except for the additional costs resulting from the method of delivery chosen by you other than the cheapest ordinary method of delivery offered by us), immediately and in any case no later than 14 days from the day on which we are informed about your decision to exercise your right of withdrawal from this contract.
We will refund the payment using the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with the refund. We may withhold reimbursement until you have received the item or until you provide us with proof of its return, whichever event occurs first.
If you have received the items in connection with the contract, please send back or hand over the item to us at the address immediately, and in any case no later than 14 days from the day you informed us of your withdrawal from this contract. The deadline is met if you send the item back before the expiration of the 14-day period.
We inform you that you will have to bear the direct costs of returning the item. If, due to its nature, the item cannot be sent back by regular mail, you will have to bear the direct costs of returning the item. The amount of these costs is estimated at a maximum of about 25,00 PLN.
You will be liable only for the diminution of the value of the thing resulting from the use of it in a manner other than necessary to determine the nature, characteristics and functioning of the thing.
EXCLUSION OF THE RIGHT OF WITHDRAWAL
The right of withdrawal from a contract concluded off-premises or at a distance does not apply to consumers with regard to contracts:
in which the object of performance is an item subject to rapid deterioration or having a short shelf life;
in which the subject of the performance is an item supplied in a sealed package that cannot be returned after opening the package for health protection or hygienic reasons, if the package has been opened after delivery;
in which the subject of the service are things which, after delivery, by their nature, are inseparably combined with other things.
MODEL WITHDRAWAL FORM
(this form should be completed and sent back only if you wish to withdraw from the contract)
Addressee: PHU FAX, Aleja Walentego Roździeńskiego 188/B, 40-203 Katowice | sklep@tanieuprawianie.pl
I/We(*) hereby inform(*) about my/our withdrawal from the contract of sale of the following items(*)/provision of the following service(*):
Method of return of the payment made:
Date of contract(*)/collection(*):
Name:
Address:
Signature:
(only if the form is sent in hard copy)
Date:
(*) Delete not necessary.
COMPLAINT FORM
(this form may be filled out and sent back in the event of a warranty claim)
Addressee: PHU FAX, Roździeńsikiego 188B, 40-203 Katowice
Name and surname or name of the Customer:
Customer's address:
Customer's telephone number:
Customer's e-mail address:
Order number:
As contact information, which will be used to respond to the complaint and conduct correspondence related to it, I indicate:
Postal address:
e-mail address:
The complaint concerns:
sales contract of __________ goods:
contract for the provision of another service:
other:
Date the cause of the complaint was stated:
Description of the problem:
Complaint demand:
free of charge repair
replacement of the goods with a new one
reduction of the price of the goods by the amount of _____
withdrawal from the contract
Bank account number for refund:
Statement in case of acting as an entrepreneur on the rights of a consumer:
I declare that the concluded contract of sale was directly related to my business activity, but it does not have a professional character for me, arising in particular from the subject of my business activity under the provisions of the Central Register and Information on Business Activity. As proof, I list below the PKD for my business activity as published in the CEIDG:
PKD No. ____47.92.Z________________ Description: SALE